Emergency Hot Site Servers

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RBS Emergency Hot Site Servers are available at no charge for RBS Partners with active Maintenance Subscriptions whenever a natural disaster affects your data center. If your RBS Server goes offline because of a natural disaster, we can temporarily take backups from your customers at our Hot Site near Memphis, Tennessee so your business doesn't suffer further. When the disaster is over and your RBS Server is back online you can download your backups.

To use the Hot Site, your RBS Server and Endpoints must be at least version 11.15.000, and you must have built your Endpoint installers with "Enable Hot Site" turned ON in your Customize Endpoint Installer tool. You will find this checkbox on the Client Options screen just below the Server Address field.

Log into the Partner's Portal and turn on your Hot Site when you need it. Turn it off when you don't need it. You will find a switch labeled "Turn on Hot Site" on your home page in the Partner's Portal. Your Hot Site will be provisioned within an hour, and you will receive an email informing you it is ready.

When your hot site has been provisioned your endpoints will automatically back up to it if they cannot reach your RBS Server. When your RBS Server comes back online, your endpoints will switch back automatically. After the event is over you can turn off the Hot Site and download backups that were sent there through your Partner's Portal account.

If you have lost Internet connectivity you can phone RBS and we can turn on your Hot Site for you during business hours.

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