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After Hours Technical Support

After-Hours technical support is available from several free web-based sources as well as our Pay-Per-Case Service.

The Pay-Per-Case Service is available 24 hours a day, 7 days a week, including holidays. The cost for after hours Pay-Per-Case Service is US$300

A technician will be paged automatically and will phone you within two hours, or your credit card charge for the service will be reversed.

To begin click the link below and enter a credit card number. Enter one or more phone numbers in the "Home Phone" and "Work Phone" fields where you can be reached immediately, even if they are not your Home Phone or Work Phone.

For quick answers please search our extensive RBS Knowledge Library by entering key words associated with your question or problem.

Automatic Online Server Tester This system will run a series of tests on your RBS Server and display the results. It diagnoses almost any problem you could have with your RBS Server.

The Service Provider's Forum is available 24/7 when your Maintenance Subscription is in force. It contains messages among RBS Providers worldwide and RBS staff members. The systems are accessed by hundreds of RBS Providers who will offer you assistance around the clock. You can leave messages for others to answer, then check back later to read your replies. You can search the database for key words describing your issue.

Knowledge Library Many of the issues you might encounter are fully explained here in this web-based, searchable Knowledge Library. It contains tutorials and help posted by the support department. It has step-by-step instructions with screen shots for many of common tasks you may want to do with your software.

RBS Remote Control It is often useful to allow RBS support engineers to take control of your RBS Server. This Remote Control utility will allow us to see your computer monitor, type on your keyboard, and use your mouse. Install this utility ONLY on the advise of an RBS Support Engineer.

Search This Website At the top of each page is a "Search" box. Type a key word or phrase to search the entire website, Knowledge Library and all.