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RBS Knowledge Library

Article Number: 100305
Software: SERVER Version 9.x

Problem: RBS server displays an Error Message: 11102 File I/O Error.

Cause: Error 11102 on the server is a result of error 11101 on the client. It's rare, and can be caused by two things. This error is normally seen only if one particluar client logs in - not all clients.

Solution 1:

This error can be caused when the client is trying to access or retreive a file on the server for which the Client-side catalog has no information, or does not exist on the Server. This is a result of the Client catalog being out of sync with the Server's directory. Sometimes the affected Client doesn't log off the Server. The fix for this is to synchronize the Client with the Server.

You can synchronize the Client from an interface at the Client, and with version 9.2.1 and greater, you can also order a synchronization from the Server.

Synchronizing at the Client:

1. On the Client, enter the override password at the PADLOCK ICON,(under OPtions-Preferences-connection).

2. Go to the main menu, then go to Run -> Synchronize to Server.

3. Run the (Report) first and then(update).

Synchronizing at the Server:

1. At the RBS Manager, select Accounts

2. Right-click the account you want to synchronize.

3. Select Remote Manage

4. Select Backup/Report Options

5. Checkmark Report Mode: Enable Synchronization and Update Mode: Enable Sync (Recover)

6. Click "Configure"

7. Answer "OK" or "YES" to the warning prompt.

Next time the selected Client logs into the RBS Server the synchronization will be performed.

Solution 2:

Error 11102 can (in rare cases) be caused if the client is trying to connect to the Server (and failing) in Active mode. Active Mode is tried only as a backup connection method if the primary method (passive mode) fails. If an Active Mode connection fails, Error 11102 can be issued.

1. Close the RBackup Client software. Use the Task Manager to make sure both RBClient.exe and RBackup.exe are closed.

2. Use REGEDIT to check the registry on the client: HKEY_LOCAL_MACHINE\SOFTWARE\Quantum Tech, Inc.\Remote Backup\Settings

3. Set the key UsePassive to "True"

4. Close REGEDIT

5. Restart the Client software.

(TECH)

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