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RBS Knowledge Library

Article Number: 100302
Software: CLIENT Version ALL

Problem: When the client is intalled and running as a windows service, I cannot access the mapped drives from the client. (rbClient does not see mapped drives)

Solution/WorkAround:

If you are running the client in service mode, check the permissions on the mapped drive and make sure that the local SYSTEM account has full rights to it. If it doesn't, then the client will not see this drive since it runs as the SYSTEM account when installed as a service.

To check that it's installed as a service, you can either right click the Remote Backup system tray icon and see that it says "Uninstall Service Mode." You can also verify this in Task Manager's process tab and see that it's running as the user SYSTEM.

If the client can be run in Application mode, then that will solve the problem easily. In Application mode, the client will see any mapped drives.

Note: Versions of RBackup produced prior to November 2006 do not support UNC Paths.

Refer the article below on further details and workaround for this issue:

ACCESSING MAPPED DRIVES WHILE IN SERVICES MODE http://remote-backup.com/rbstech/TS10 0199.HTM

(TECH)

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