Online Backup Knowledge Base

After July 15 RBS will retire  RBackup versions 9 and older, no longer offering support for them. The current version of RBackup is 10.1.65. Support for these older versions will be limited to self-service only through the Online Knowledge Base and the Service Provider’s Forum. RBS Tech Support will no longer offer support for versions 9 and older.

Support Subscriptions for older versions will be honored through the end of the current subscription, but will not be renewed.

RBS encourages all Service Providers to upgrade to the current version immediately.

Expiration notices are emailed thirty days in advance, and again fifteen days in advance. In addition, RBS mails expiration notices thirty days in advance by snail-mail. If your mailing address or email address has changed since your last purchase, please email your new information to sales@remote-backup.com.

Also see relates post: http://remote-backup.com/kb/changes-to-the-renewal-and-upgrade-policy/

(Memphis, TN) Remote Backup Systems, the founders of the online backup industry and developers of the RBackup and Mercury OEM Online Backup platforms today announced several updates made to their website, and the addition of an Online Backup Search Engine.

 The Online Backup Search Engine was created to refer end users looking for an online backup service to members of RBS’ Referral Network. The member service providers  use the latest technology and software, and can offer the highest level of protection for valuable computer data. When an end user visits Remote Backup Systems to learn more about online backup, he can also be put in contact with a provider that will best fit his needs.

 “Connecting our most trusted service providers with qualified end users is one of the simplest ways we can help ensure their success,” said CEO and founder of Remote Backup Systems, Rob Cosgrove.

 Additionally, a new Features Matrix clearly compares all of RBS software editions, including the newest five-client Personal Edition, 10-Client Business Edition, and the recently released Mercury Online Backup Platform. Potential buyers can now easily view a side-by-side comparison of each and decide which package best suits their needs.  More than 100 of the most important features are highlighted and explained.

 Also on the new web site, RBS introduced a new purchasing model which allows service providers to enter the online backup market with smaller start-up costs. This Pay-Per-Client (PPC) model is a new way to buy the software that can get service providers into the online backup business more quickly, and charge monthly fees based on the number of clients in use instead of the company’s traditional model of selling perpetual licenses. This model is designed to allow providers to pay for the initial start up as they grow their business.

 Cosgrove notes that the changes being made to Remote Backup Systems’ website are all in hopes of giving a new generation of service providers more options in an unstable economic climate. “I understand how hard it is to be a start-up company; I did it 22 years ago on my own. My goal is to integrate all aspects of the Online Backup industry so that visitors emerge with an understanding of either the necessity of or the opportunities in data backup.”

 For more information on Remote Backup Systems visit www.remote-backup.com.

 About Remote Backup Systems Inc.

Remote Backup Systems, Inc. offers turnkey Online Backup solutions starting at $500, capable of serving hundreds of thousands of end users. RBS is the global leader in providing turnkey online backup software solutions to MSPs, VARs, ISPs and Managed Hosting Providers, providing leading edge functionality, best-in-class customer support, and an unwavering commitment to product quality and customer satisfaction. With a twenty-one year history in Remote Backup technologies, RBS is headquartered in Memphis, Tennessee, USA.

If you would like more information, or to schedule an interview with Rob Cosgrove, please phone Elizabeth Greenup at (901) 388-5988 or email liz@remote-backup.com

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(Memphis, TN) The 2009 Hurricane season has officially begun. Global weather patterns are imposing a greater uncertainty in this hurricane season outlook than in recent years. Forecasters predict a 70 percent chance of having anywhere from nine to fourteen named storms, of which four to seven could become hurricanes, including as many as three major hurricanes.

With an unpredictable storm season being forecast, backing up critical data has become increasingly urgent for both businesses and home computer users.

Traditionally, tape backups have always been an inexpensive and simple method, used most often by small and medium-sized businesses looking to save money. However, in recent times the cost of online backup has become an affordable option with benefits that far outweigh the limitations of tape backup.

“Tape involves many manual processes and is a comparatively fragile storage medium. Combine these two factors and you have a recipe for disappointment,” said Rob Cosgrove, founder and CEO of Remote Backup Systems. “Even with the best tape backup software, someone has to administer the processes, handle the tapes, and ensure that they are taken to a safe, offsite location each night. Many times, there is a breakdown in one or more of these components that renders the backups useless in the event that the facility is damaged.”

Remote Backup Systems, the founders of the online backup industry and developers of the RBackup and Mercury OEM Online Backup platforms urge businesses and home computer users in hurricane susceptible areas to properly insure their data with a reliable backup service.

“Our website is a great knowledge bank for information about online backup and the importance of performing consistent, secure backups. There you can also find a service provider through our Remote Backup Services Network, “said Cosgrove. “The Service Providers in our network use the latest technology and software, and can offer you the highest level of protection for your valuable computer data.”

Cosgrove points out how devastating the loss of computer data can be. “Thousands of businesses have permanently closed due to the loss of vital data. Nearly half of businesses that are hit by a natural disaster do not survive. Proper data backup practices that are automatic, secure and stored in an offsite location are essential, not only in the event of a natural disaster, but also in case of fire, computer failure, hackers, and about a dozen other reasons.”

For more information, visit Remote Backup Systems website: www.remote-backup.com.

About Remote Backup Systems Inc.

Remote Backup Systems, Inc. offers turnkey Online Backup solutions starting at $500, capable of serving hundreds of thousands of end users. RBS is the global leader in providing turnkey online backup software solutions to MSPs, VARs, ISPs and Managed Hosting Providers, providing leading edge functionality, best-in-class customer support, and an unwavering commitment to product quality and customer satisfaction. With a twenty-one year history in Remote Backup technologies, RBS is headquartered in Memphis, Tennessee, USA.

If you would like more information, or to schedule an interview with Rob Cosgrove, please phone Elizabeth Greenup at (901) 388-5988 or email liz@remote-backup.com

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(Memphis, TN) Remote Backup Systems, the founders of the online backup industry and developers of the RBackup and Mercury OEM Online Backup platforms announced today they are set to host an informative live seminar at the RBS main office next month.

This comprehensive two-day event aims to reveal key strategies, techniques, and skills needed to build a profitable Online Backup business powered by industry defining RBackup software. The seminar is designed to benefit both inexperienced as well as veteran service providers. Attendees will receive personalized, hands-on instruction with the latest version of RBS software, v10.1.65, presented by RBS staff members.

Remote Backup Systems software has been powering successful Online Backup <https://www.backupmax.com> services for More Than 21 Years. Version 10.1.65 was released for download on June 1st this year and includes several upgrades, a new server license, and stand alone restore agents. Many of the features added were suggestions from current service providers.

The seminar will be headed by Rob Cosgrove, President of RBS and founder of the Online Backup industry, and presented by the technical and customer support staff of RBS, including Gautam Tiruvanallur, Prem Balasubramanian, William Smith, and Carrie Schmitz. Guest speakers will include some of RBS most successful service providers.

The majority of the agenda will cover technical issues in depth with a brief focus on sales and marketing. Those attending the seminar will hear discussion on topics including customization and branding, server operation, designing file sets and service plans, pricing, competition, go-to-market strategies, support policy, costs and ROI analysis, and more. A time for questions and answers will be allotted each day.

“The seminars that RBS provides are a wealth of information,” said Donald Purdie, CEO of Data Ensure and one of RBS’ most successful service providers. “I have been twice, once 8 years ago and just recently because the software had improved so much so fast, I needed a refresher course. The seminars are very informative; the pace is such that you will have a complete understanding of the software and how it works when you are finished. The RBS staff are great people to work with. They will resolve any issues that may come up quickly and at any time will help you with understanding how to utilize a particular piece of the software.”

The RBS Seminar is scheduled for July 11th and 12th. Please phone RBS for pricing and more information at (901) 388-5988, or visit their website http://www.remote-backup.com/. Seating is limited, so early registration is encouraged.

About Remote Backup Systems Inc.

Remote Backup Systems, Inc. offers turnkey Online Backup solutions starting at $500, capable of serving hundreds of thousands of end users. RBS is the global leader in providing turnkey online backup software solutions to MSPs, VARs, ISPs and Managed Hosting Providers, providing leading edge functionality, best-in-class customer support, and an unwavering commitment to product quality and customer satisfaction. With a twenty-one year history in Remote Backup technologies, RBS is headquartered in Memphis, Tennessee, USA.

If you would like more information, or to schedule an interview with Rob Cosgrove, please phone Elizabeth Greenup at (901) 388-5988 or email liz@remote-backup.com

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Remote Backup Systems Releases Latest Upgrade to Award-Winning RBackup® Online Backup Software Solution

Remote Backup Systems Inc. (RBS) announced a major upgrade available for download for the RBackup® remote backup software solution.

(Memphis TN) Remote Backup Systems, the founders of the online backup industry and developers of the RBackup® and Mercury OEM Online Backup platforms today announced the availability of the latest upgrade of their industry-defining RBackup® Online Backup software, version 10.1.65.

VARs and MSPs use RBackup® to offer Online Backup Services to their customers, hosting the online backup Server in their own offices or data centers.

“Version 10 was designed with the future in mind,” explained Rob Cosgrove, CEO, “This new release is full of new features and options, many of which come as a direct result of what our current service providers have asked for in order to compete and succeed in the Online Backup industry.”

The addition of Stand-Alone Restore Agents is one of the more stand out features included in this upgrade. The Web Restore Agent allows users to restore files from a web site to any computer, without the Client software. The Disk Restore Agent allows users to restore files from the raw Server archives copied to disk and returned to the end user along with the Disk Restore Agent.

A newly redesigned Simple Interface includes a Fast Pick selection method that is designed to speed up the file selection process and Backup Exclusions which gives more control over backup selections.

Other upgrades to the software include new documentation, more features for providers to offer to their clients, and a new license server that supports the new “Pay Per Client “and “Pay Per Feature” pricing models.

The “Pay Per Client” (PPC) model is an economical way to buy the software that can get service providers into the online backup business more quickly. Providers are charged monthly based on the number of clients in use. This model is designed to allow providers to pay for the initial start up as they grow their business.

This download is for registered users with active Maintenance Subscriptions. In order to use these downloads you must have purchased the software, and your Maintenance Subscription must be current.www.remote-backup.com.

More information about this upgrade is available at

About Remote Backup Systems Inc.

Remote Backup Systems, Inc. offers turnkey Online Backup solutions starting at $500, capable of serving hundreds of thousands of end users. RBS is the global leader in providing turnkey online backup software solutions to MSPs, VARs, ISPs and Managed Hosting Providers, providing leading edge functionality, best-in-class customer support, and an unwavering commitment to product quality and customer satisfaction. With a twenty-one year history in Remote Backup technologies, RBS is headquartered in Memphis, Tennessee, USA.

If you would like more information, or to schedule an interview with Rob Cosgrove, please phone Elizabeth Greenup at (901) 388-5988 or email liz@remote-backup.com.

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End of Life Notice for RBackup Versions Older than v10

After August 1, 2009 RBS will no longer offer official support for versions of RBackup older than version 10.

New Maintenance Subscription Policy to go into Effect on June 1

On July 1, RBS will begin charging Maintenance Renewal fees retroactively for Maintenance Subscriptions that have expired. So, if your Maintenance Subscription expired six months before your renewal, expect to pay for six months in addition to the renewal fee. This policy is in line with commonly accepted industry practice.

New Extended Tech Support Hours

RBS now offers live Tech Support from 8AM to 8PM US Central Time.

RBS has recently added twenty new languages to our Mercury Online Backup Platform. The new languages work in the Mercury Agent software and the Online User’s Portal. Mercury is now available in English, Spanish, Italian, Dutch, French, German, Traditional Chinese, Simplified Chinese, Bulgarian, Hindi, Portuguese, Japanese, Sinhalese, Hebrew, Greek, Arabic, Hungarian, Russian, Turkish, and Norwegian. The RBackup Simple Interface will be available soon in these same languages.

For more information, contact Remote Backup Systems at sales@remote-backup.com or http://remote-backup.com

There are still three seats left for this live seminar at the RBS offices in Memphis.  A live seminar is the best way to kick off your Online Backup service. You will get personalized hands-on training with the latest versions of RBS software, presented by RBS staff members.

Seminars are hosted by Rob Cosgrove, President of RBS and founder of the Online Backup industry, and presented by the technical and customer support staff of RBS, including Gautam Tiruvanallur, Prem Balasubramanian, and Carrie Schmitz. Guest speakers include some of our most successful Service Providers.

The price is $1300 per person, with a 30% discount for two or more attendees from the same company. For more information, please phone or email RBS. sales@remote-backup.com or 901-388-5988

Call me old fashioned or out of touch, but shouldn’t customers of online backup services expect that when they send data to their service provider, it will not be used by anyone, including the online backup provider? So, I’m disturbed that Spare Backup has announced an “Advertising/Data Mining Division” whose job it is to “search for patterns of usage and general data” to build a commercial “intelligent user profile” for each customer.

Read more…