I’ve always said that one of the best ways to kick start your Online Backup business is to sell into vertical markets. With such a flexible product as Remote Backup Systems’ RBackup, you can easily create customized solutions for just about any industry, in less than an hour.
Memphis, TN – December 28, 2008 – Remote Backup Systems has announced its year-end sale on complete Online Backup business packages through December 31. Each package of 100 Clients and greater will contain the Pro Pack Plus features, usually available only in packages of 500 clients and greater.
In addition, client counts will be upgraded from 100 to 500, from 200 to 1000, and from 500 to 2000, resulting in savings of up to $10,550.
Remote Backup Systems develops and sells the software that most Online Backup services use. The RBS software is white-labeled and is distributed under thousands of brand names.
The Pro Pack Plus package comes with these features:
- 1 Year of Priority Support
- Built in Email Notifications
- The RBS Business Kit
- The Presentation Version
- The Online Installer PlugIn
- The Registration Wizard PlugIn
- The SQL Server PlugIn
- The Mirror Server
- Free Installation
- Free Basic Customization and Branding
For more information on offering Online Backup services to your clients, contact Remote Backup Systems at 901-388-5988 or sales@remote-backup.com
The year-end sale lasts through December 31.
In my coverage of business continuity and disaster recovery, I talk to both IT infrastructure and operations professionals as well as IT security professionals and I’ve found that the term "data protection" means something different to each. This comes as no surprise and I think for a long time it didn’t really matter because IT operations and security professionals operated in independent silos. But as silos break down and "data protection" is a shared responsibility across the organization, it’s important to be specific and to understand who is responsible for what.
For IT operations professionals, "data protection" means creating a duplicate copy of data for the purposes of restore/recovery in the event data is destroyed due to a total site failure (i.e. flood takes out your data center), system failure, drive failure, accidental deletion etc. You can create a duplicate copy of your data either locally or at a remote location via backup, snapshot, replication etc. You are protecting your data from destruction. This is why backup companies such as CommVault, EMC, IBM Tivoli, HP, and Symantec (the former Veritas) refer to their backup applications and other offerings as "data protection software." The name of HP’s backup application is HP Data Protector. Ironically, these "data protection" offerings sometimes make your data less secure because it is backed or replicated to tape or over the Internet to another site in a clear text format. Which is why all these vendors now offer the ability to encrypt the data as it’s backed up to tape or replicated.
For IT security professionals, the term "data protection" means ensuring that only authorized individuals have the appropriate level of access to your organization’s sensitive data and that all access is tracked for audit. You deploy perimeter security, end-point secruity, data encryption etc. to "protect" your data from breaches, "leakage," crimeware/malware, physical theft etc. Thus we have security vendors and offerings such as McAfee’s Total Protection For Data and Mobile Armor’s Data Protection Suite.
You could argue that holistic data protection requires both recoverability and security and I would agree. Data storage is one area where IT operations professionals and security professionals need to work more closely together particularly in the area of encryption and secure data erasure. Right now, storage architects and administrators are evaluating new data storage encryption functionality available in tape drives, appliances, storage networks, disk drives, and path failover software. They’re also looking at secure data erasure services from the major storage vendors. These are services that ensure the data is wiped clean before an entire storage array or individual disk drive is returned to the vendor or to an asset disposal company and refurbished.
I’d be interested to know whether the term "data protection" has led to any confusion in IT shops and also how well security professionals know about the vulnerabilities in enterprise disk storage and tape and if storage teams are relying on their expertise to solve some of the challenges.
This item provided by The Forrester Blog For Security & Risk Professionals
(Corrected 29 Jan 2009)
You see them everywhere – advertisements for companies like Mozy and Carbonite who offer to back up your personal computer for $5 a month, often offering “unlimited” storage space. So, how does a small Online Backup company compete? The answer is: Don’t.
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This makes me want to reach through my screen and grab an idiot by the shoulders and shake some sense into him.
Nobody is ever really happy when they have to contact Tech Support. All companies get complaints about their support departments, and the smart companies listen carefully to those complaints. So, that’s what I did.
About 30 days ago I made some major changes in our Technical Support department. I wanted to decrease the time it takes to solve issues, speed up our response time to initial support calls, and increase the level of customer satisfaction.
You know what? Support cases got closed quicker, customers got through to a technician much faster, and complaints dropped by 75%. I just love it when things work out.
Today I’m announcing another change in Tech Support. I have replaced our old online help desk software with a new online system with more capabilities:
Automatically suggests KB articles while you enter your ticket
Decision-tree Troubleshooter for common issues
Built-in live chat
Integrated Knowledge Base
Integrated Remote assistance (like Remote Desktop)
Better trouble ticket tracking
Users can rank articles and add comments
Articles can be exported as PDF, printed, emailed, and added to favorites.
I hope you like the new system. For a while, we will operate both the old and the new systems. You can continue to work on old cases with the old system. New cases will be filed with the new system.
The new system can be operated without logging in, but you can establish an account if you want to track your cases with a few more features. You will have to open a new account with the new system. We were unable to port any of the old accounts.
Please let us know what you think about the new online support system.