| Question: |
RBackup Client does not see Mapped or Network Drives when Installed as a Service? |
| Answer: |
ACCESSING NETWORK DRIVES WHEN RBACKUP IS INSTALLED AS A WINDOWS SERVICE:
Rbackup, when installed as a Windows Service, logs in using the default “SYSTEM” Account. Until Windows NT version 3.1, the SYSTEM account has access to the Shared Drives. However, in Windows NT version 3.5, 3.51 and 4.0, there is a Server service registry parameter that enables tighter security by allowing you to specify by name which shares (and pipes) the system account can access.
“Using Registry Editor incorrectly can cause serious problems that require reinstalling the operating system”
THIS REGISTRY KEY SHOULD BE CREATED ON ALL THE REMOTE MACHINES, WHICH ARE BEING MAPPED, NOT ON THE MACHINE WHERE RBACKUP IS RUNNING.
1. From the Start menu, click Run
2. In the Open box, type Regedit (will open the windows registry)
3. Navigate to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters
4. Check if you have RestrictNullSessAccess key in the path. If not, you will have to create one.
5. From the Edit menu, select NEW, DWORD Value.
6. This will create a New Key on the Right side panel of the Windows Registry Editor. Right Click on the New Key and Select Rename.
7. Type in the Name of the Key as RestrictNullSessAccess (Case Sensitive).
8. Now, Right Click on the RestrictNullSessAccess key and select Modify, In “Value Data” Enter “0”(Zero) and click ok.
9. Close the Windows Registry Editor, Restart your computer.
Also read through this Windows Article, which explains how to create this key.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;122702
You can also specify lists of share names and pipe names that can be accessed by the system account, which is explained in the following link.
http://support.microsoft.com/default.aspx?kbid=289655#Task1
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