CALL POLICY - PLEASE READ: RBS is usually able to solve your issue quickest by email, without a telephone call. We may phone you to resolve an issue if we think doing so will speed up the process, but normally we will not phone you, even if you request a callback in your support case. We will not be able to give you an update on your case if you phone us. To be sure you receive our emails, please allow email from "techsupport@remote-backup.com" through your spam filter. Read the entire Tech Support policy here.